chatstaff with Email
Email does not enter the bot pipeline automatically. AI triages and drafts; sending needs human approval.
Request access for your businessWhat you can do
The shop's email does not answer itself. chatstaff reads the letter, summarises it in Albanian, ranks the urgency and prepares a reply draft. Sending happens only when a person approves. No letter goes out on its own.
That is deliberate. A wrong email stays in the customer's mailbox. The draft leaves you the last word: you edit it, shorten it or discard it. The panel keeps the thread's state: waiting on us, waiting on them, or done.
Outlook and Microsoft 365 connect with the business account. Gmail connects where Google allows the app; until that approval is open to everyone, it can be limited to test accounts. In both cases the letter joins the same queue and the draft needs the same approval. There is no bulk send. One letter, one approval.
- Triage and summary in Albanian.
- Suggested reply drafts.
- Send only with staff authorization.
Concrete example
A letter arrives: “I want to return the shirt, I ordered the wrong size.” chatstaff marks it as a return and drafts a reply that cites the return rule in your knowledge base. Staff read it, fix the date if needed and send it.
If nobody sends it, the letter stays in the queue. No silent reminder goes to the customer without your decision.
A return email is classified as urgent. Staff review the AI draft and send after approval.
Illustrative example
What you need to connect
A shop admin connects the mailbox from the panel. Outlook needs the business Microsoft 365 account. Gmail needs the Google account, with whatever limit the app has until it is verified.
- Outlook mailbox (Graph) or Gmail (subject to status).
- Connection approval by a business admin.
Important limits
Email does not enter the assistant that answers WhatsApp chats. There is no reply to the customer without approval. There are no campaigns and no send to a list.
- Nothing is sent automatically.
- Email does not use the same live reply engine as WhatsApp.
Questions about this channel
Can I send bulk email?
Not in this version — there is no bulk send.
Ready to connect this channel?
Tell us about your business. We'll contact you about next steps.
Request access for your business