Digital staff for sales conversations

From conversation to order,
with your digital staff.

chatstaff answers customers in Albanian, helps them find the right product, and prepares orders for your team’s approval — from a single panel.
chatstaff — conversations panel

What is chatstaff?

chatstaff is an Albanian AI chatbot for online shops in Albania and Kosovo. It works as a member of your staff: it answers customers on WhatsApp, Instagram and Messenger day and night, searches your catalogue, shows the product card and prepares the order draft. You or your team confirm the order; when a customer asks for a person, the chat moves to staff with the full history.

Where your customers already write.

WhatsApp Instagram Messenger Email TikTok
How it works

From your channels to the first conversation.

Three steps to get started — no number change, team in control.
Connect your business channels.

Your channels, one inbox.

WhatsApp, Instagram, Messenger or email. The app on your phone keeps working.
Add products and business info.

Catalogue feeds the replies.

Upload your catalogue and business rules. chatstaff uses them for concrete replies.
Let chatstaff help customers.

AI helps. You stay in control.

The AI replies and prepares drafts. You see everything and take over when needed.
Features

Everything for chats, orders and your team.

Capabilities you use every day — organised around real shop work.

Unified inbox, replies and memory — in one place.

Conversations & AI

Connect channels, no code

WhatsApp, Instagram, Messenger and email — in one place, without changing your number.

Conversations in real time

See active chats, the queue and response time — so you know where to step in.

Real-time insights

Conversation volume and trends — so you know when the team is busiest.

Fast AI replies

The customer asks; chatstaff answers from your catalogue and business rules.

Steady performance

AI helps; your team takes over when needed — without losing context.

Products & orders

From search to draft.

Search & recommend

Staff drafts

  • Prices, variants, stock
  • Order notifications
  • Back in stock
Channels

Your channels. One place to manage them.

WhatsApp, Instagram, Messenger and email — in one panel, with AI and staff in control.

No number change — connect channels and manage them from one panel.

Team control

When your team is needed, the chat continues where it left off.

No screenshots. No starting over. History, product and draft move to staff.

  1. When it moves to staff When the customer asks for a person, or the case needs intervention.
  2. The team sees the history Messages, suggested product and draft — ready to reply.
  3. The AI stops While staff are intervening, the AI does not reply.
  4. Return to the AI Staff can return the chat to the AI when ready.
Integrations

Connect your channels with chatstaff

WhatsApp, Instagram, Messenger and email — one panel, with AI and your team in control.

chatstaff
View all integrations
FAQ

Frequently asked questions

Short answers to what businesses ask most when starting with chatstaff.

Access

Give your businessdigital staff.

Tell us how you talk to customers. We’ll contact you to see how chatstaff can fit your business.

Request access

No commitment — just a conversation about your business.

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We’ll only contact you about this request — no spam.